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Occidental Hotels and Resorts Customer FAQ

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What is Occidental Hotels and Resorts's Phone Number?

The question we are asked most often is about how to talk to Occidental Hotels and Resorts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Occidental Hotels and Resorts Customer Questions

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Reservation Policies

Can I cancel or modify my reservation?

Occidental Hotels and Resorts generally allows reservation changes or cancellations, but policies vary based on the booking...
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What is the check-in/check-out time?

Check-in and check-out times at Occidental Hotels and Resorts generally hover around 3:00 PM and 11:00 AM, respectively....
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Do you offer special rates or discounts?

Occidental Hotels and Resorts often provides various discounts and special rates based on promotions, loyalty programs, and...
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Hotel Services

Do you provide airport transfers?

Occidental Hotels and Resorts often provide transportation options, including airport transfers, at select locations. However,...
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Is room service available?

Occidental Hotels and Resorts generally provide room service, with menu options varying by location and accommodation type....
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Are there any on-site restaurants?

Occidental Hotels and Resorts provide a variety of on-site dining options, including casual, themed, and fine dining...
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Is Wi-Fi available in the hotel?

Occidental Hotels and Resorts generally offer Wi-Fi in guest rooms and common areas, but quality and availability can vary....
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Pets and Attractions

Are pets allowed in the hotel?

Occidental Hotels and Resorts generally do not allow pets in their accommodations to maintain a comfortable environment for all...
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Are there any nearby attractions or points of interest?

Occidental Hotels and Resorts provide access to various attractions and points of interest, from natural landscapes and outdoor...
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Amenities and Facilities

What amenities are included in the room?

Occidental Hotels and Resorts typically provide various amenities in guest rooms, including comfortable bedding, climate...
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Do you have a fitness center or gym?

Occidental Hotels and Resorts often provide fitness centers or gyms at many of their properties. These facilities generally...
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What is your smoking policy?

Occidental Hotels and Resorts generally enforce a no-smoking policy indoors to ensure a pleasant atmosphere for all guests....
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