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OVO Energy Customer FAQ

Top Answers & How-to Guides

How do I Contact OVO Energy Customer Service?

The question we are asked most often is about how to talk to OVO Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a mobile app for OVO Energy?

OVO Energy has a mobile app that enables users to efficiently manage their energy accounts. Through the app, customers can...

Can I manage my account online with OVO Energy?

OVO Energy offers an online account management system for customers to oversee various aspects of their accounts. Users can...
Ask any question you have about OVO Energy customer service, get an answer now.
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Recent OVO Energy Customer Questions

how do i contact OVO energy about my bill

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 2, 2025 6:16 PM

I have just got solar panels do I need to get in touch with anyone

Yes, it's advised that you contact your energy supplier when you install solar panels. Let OVO Energy know so they can ensure that your account reflects the use of renewable energy. If you have a Feed-In Tariff (FIT) with another supplier, you should also let them know about the changes. However, OVO does not handle the FIT as of February 2019. They will continue to support your solar panels by supplying any extra electricity you may need and purchasing any excess energy you generate, if you are part of their SEG tariff.
Asked Mar 25, 2024 9:22 AM

Help me with my OVO Energy customer service issue

Account Management

Is there a mobile app for OVO Energy?

OVO Energy has a mobile app that enables users to efficiently manage their energy accounts. Through the app, customers can...
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Can I manage my account online with OVO Energy?

OVO Energy offers an online account management system for customers to oversee various aspects of their accounts. Users can...
Read more

How do I switch to OVO Energy?

Switching to OVO Energy is easy and involves collecting information about your current provider, visiting their website to...
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Customer Support

How does OVO Energy handle customer complaints?

OVO Energy prioritizes customer complaints, encouraging submission via their website, which includes several contact options....
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What is OVO's policy on energy efficiency and sustainability?

OVO Energy prioritizes energy efficiency and sustainability, emphasizing renewable sources like wind and solar. The company...
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Services and Offerings

Does OVO Energy offer renewable energy options?

OVO Energy does provide renewable energy options, emphasizing sustainability with sources like wind and solar. They also offer...
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What services does OVO Energy provide?

OVO Energy offers a range of services focused on energy supply and management, including electricity and gas for homes. They...
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What are the benefits of choosing OVO Energy?

OVO Energy offers numerous advantages, including a commitment to renewable energy, flexible tariff options, transparent...
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What is OVO's energy tariff structure?

OVO Energy has a range of tariffs including fixed and variable options. Fixed tariffs offer stable pricing for a set period,...
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Billing and Payments

How can I pay my OVO Energy bill?

OVO Energy provides customers with multiple options for bill payments, including online through their customer account portal,...
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What should I do if I have an issue with my bill?

When facing a billing issue with OVO Energy, customers should first thoroughly review their bill and compare it to past ones...
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Are there any fees for terminating my contract with OVO?

When ending a contract with OVO Energy, customers may face exit fees if they terminate a fixed-term contract early. These fees...
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How can I submit a meter reading to OVO?

Customers can submit a meter reading to OVO Energy in several ways, such as through the OVO website or mobile app. They can...
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Usage and Rewards

Can I track my energy usage with OVO?

OVO Energy allows customers to effectively track their energy usage through a convenient online account and app. Smart meter...
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Does OVO Energy offer any rewards programs?

OVO Energy has rewards programs like the OVO Plan Rewards, which lets customers earn points for actions that promote energy...
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