How does OVO Energy handle customer complaints?

OVO Energy takes customer complaints seriously and aims to address them promptly and effectively. When a customer has a complaint, they are encouraged to submit it through the appropriate channels outlined on the OVO Energy website. Typically, this involves contacting their customer service team via phone, email, or through an online form. Once a complaint is received, OVO Energy's team will acknowledge it and begin the investigation process to understand the issue thoroughly. They strive to resolve complaints as quickly as possible, and customers are kept informed throughout the process. If the complaint requires further escalation, OVO Energy has a clear framework in place to handle such situations, ensuring that it reflects their commitment to customer satisfaction. In the event that a customer is not satisfied with the resolution provided, OVO Energy offers additional pathways for escalation, including access to an independent resolution service. This is particularly useful for unresolved complaints, allowing customers to seek further assistance. Overall, OVO Energy aims to provide a transparent and structured approach when handling complaints, ensuring that customers feel heard and valued. For specific details on the complaints process and the available contact methods, it is advisable for customers to visit the OVO Energy website.