What should I do if I have a water leak?

If a customer notices a water leak, it is important to act swiftly. First, the customer should try to identify the source of the leak. If it is a leak within their property, it is advisable to turn off the water supply at the main shut-off valve to prevent further damage. After securing the water supply, the customer can assess the situation to determine if it requires professional help or if it can be temporarily managed. If the leak is suspected to occur in the public water supply or outside the property, it is essential to report it as soon as possible. Northumbrian Water prioritizes the timely resolution of leaks in their infrastructure and has a dedicated system to address these reports. Customers can look on the official Northumbrian Water website for information on reporting leaks, as it offers guidance on how to proceed in different scenarios. Additionally, it may be helpful to document the leak by taking photographs, especially if there are any visible damages or if insurance claims will need to be made in the future. Always remember that acting promptly can minimize damage and ensure a quicker resolution.