What should I do if my bill seems higher than expected?

If a customer finds that their NY State Electric & Gas bill appears higher than expected, the first step is to carefully review the bill for any discrepancies or unusual charges. It is important to check the details, such as the billing cycle, rates applied, and any additional fees, which can sometimes contribute to an increased total. Furthermore, customers should consider any recent changes in energy usage. For example, new appliances, increased heating or cooling demands, or prolonged occupancy in the home can lead to higher consumption. If energy usage has significantly increased, it may be helpful to look at ways to improve energy efficiency in the household. In some cases, errors can occur in billing. Customers are encouraged to keep a record of their energy usage and compare it to past bills. If the discrepancy continues to be unclear, it may be beneficial to investigate further by looking at resources available on the NY State Electric & Gas website, which may offer tips for understanding billing and frequently asked questions. For more complex issues or if the situation requires clarification, visiting the company's official website may provide additional contact information and support.