What is the average duration of a power outage?

The average duration of a power outage can vary depending on several factors. At NY State Electric & Gas, we strive to restore power as quickly and efficiently as possible. However, outage durations can range from a few minutes to several hours, and in extreme cases, it may take days to fully restore service. The length of an outage depends on multiple factors, including the cause of the outage (such as severe weather conditions or equipment failure), the extent of damage, and the availability of our crews to safely access and repair the affected areas. Rest assured, our dedicated team is committed to minimizing downtime and restoring power to our valued customers as soon as feasibly possible.