MrPorter.com Customer FAQ
Top Answers & How-to Guides
What is MrPorter.com's Phone Number?
The question we are asked most often is about how to talk to MrPorter.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Do you have a loyalty program?
MrPorter.com does not have a loyalty program. We believe in providing an exceptional shopping experience to all our customers, regardless...
Ask any question you have about MrPorter.com customer service, get an answer now.
Ordering
How do I place an order?
To place an order on MrPorter.com, simply add your desired items to your shopping bag and proceed to checkout. You will need to enter...
Can I cancel or change my order?
Yes, you can cancel or change your order on MrPorter.com. However, it is important to note that they have a fast processing time, so...
General Information
What is Mr Porter?
Mr Porter is an online luxury retailer catering exclusively to menswear and grooming products. It offers a curated selection of the...
Return Policy
What is your return policy?
Our return policy at MrPorter.com allows customers to return any unused and unworn items within 28 days of purchase. The product must...
Shipping
How long does shipping take?
At MrPorter.com, we strive to provide swift and efficient delivery of your purchases. The shipping time varies depending on your location
For standard shipping, you can typically expect your order to arrive within 3-5 business days. This timeframe may vary for remote areas. If you require your items urgently, you may opt for express shipping, which usually takes 1-3 business days.
Please note that these timeframes are estimates and can be affected by circumstances beyond our control, such as customs processing and unforeseen delays during transit. Once your order is dispatched, we will provide you with a tracking number, allowing you to monitor its progress and estimated delivery date.
For more information about shipping, please refer to our Shipping & Returns page or contact our dedicated customer service team....
Order Tracking
Can I track my order?
Yes, you can easily track your order on MrPorter.com. Once your order has been dispatched, you will receive a tracking number via email....
Gift Wrapping
Do you offer gift wrapping?
Yes, we offer gift wrapping services for orders placed on MrPorter.com. Our gift wrapping option is available at checkout for a small...
Loyalty Program
Do you have a loyalty program?
MrPorter.com does not have a loyalty program. We believe in providing an exceptional shopping experience to all our customers, regardless...
Help me with my MrPorter.com customer service issue
Ask any question you have about MrPorter.com customer service. We will do our best to get you answers right away.
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