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MrPorter.com Customer FAQ

Top Answers & How-to Guides

What is MrPorter.com's Phone Number?

The question we are asked most often is about how to talk to MrPorter.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent MrPorter.com Customer Questions

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Ordering Process

How do I place an order?

To place an order on MrPorter.com, start by browsing the categories to find desired items. After selecting size and color,...
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What if the item I want is out of stock?

If an item is out of stock on MrPorter.com, you can check back regularly for restocks or sign up for notifications. Also, some...
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Can I cancel or change my order?

MrPorter.com allows order modifications within a limited timeframe after placement. Cancellations or changes should be made...
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Payment and Discounts

What payment methods do you accept?

MrPorter.com provides a range of payment options including major credit cards like Visa and MasterCard, PayPal, local bank...
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Do you have a loyalty program?

MrPorter.com does not have a traditional loyalty program, but it provides promotions and offers that enhance the shopping...
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Is there a referral program for new customers?

MrPorter.com does not currently offer a referral program for new customers. Instead, the focus is on providing a luxurious...
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Returns and Exchanges

What is your return policy?

MrPorter.com offers a return policy that allows returns within fourteen days of delivery for items in original condition,...
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Can I return items that are on clearance?

MrPorter.com generally allows returns on clearance items, but specific conditions might apply. It is essential to review the...
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Shipping Information

How long does shipping take?

Shipping durations on MrPorter.com can vary depending on destination and chosen method. Typically, UK standard shipping takes...
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Do you offer international shipping?

MrPorter.com does provide international shipping to numerous countries, offering various delivery options. For specific...
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Can I track my order?

Yes, you can track your order after it is shipped. MrPorter.com sends a tracking number via your order confirmation email, and...
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Do you offer express shipping options?

MrPorter.com does offer express shipping in select areas, though this varies by location and items ordered. For details on...
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Gift and Extras

Do you offer gift wrapping?

MrPorter.com provides gift wrapping for selected products, allowing customers to choose this option at checkout for special...
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What types of items are offered on MrPorter.com?

MrPorter.com provides a curated selection of luxury men's fashion, including clothing, shoes, and accessories from top brands....
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We look to the MrPorter.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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