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Molton Brown Customer FAQ

Top Answers & How-to Guides

What is Molton Brown's Phone Number?

The question we are asked most often is about how to talk to Molton Brown customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Molton Brown Customer Questions

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Returns and Exchanges

Can I return or exchange a product?

Molton Brown allows returns or exchanges within a standard 30-day period, provided items are unopened and in original...
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Can I cancel or modify my order?

Molton Brown usually allows for order modifications or cancellations depending on the order's status and timing. If the order...
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What should I do if I receive the wrong item?

If a customer receives an incorrect item from Molton Brown, they should collect their order details and visit the Molton Brown...
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Payment and Orders

What payment methods do you accept?

Molton Brown usually accepts major credit cards like Visa and MasterCard, along with debit cards, PayPal, and Apple Pay. For...
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Do you offer a subscription service for regular deliveries?

Molton Brown does not have a subscription service for regular deliveries. Instead, customers can buy their preferred items...
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Shipping Information

How long does shipping take?

Shipping durations for Molton Brown orders depend on the location and shipping option chosen. Standard UK shipping usually...
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Can I track my order?

Customers can track their orders with Molton Brown, receiving a confirmation email containing tracking details once dispatch...
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Do you offer international shipping?

Molton Brown does offer international shipping to various countries beyond the UK, allowing access to their luxurious products....
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Store Locator and Loyalty

What is your loyalty program?

Molton Brown features a loyalty program that allows customers to earn points with purchases, which can be exchanged for...
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Where can I find a Molton Brown store near me?

To find a nearby Molton Brown store, visiting the official website is recommended, as it features a store locator. This tool...
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Product Information

Are your products cruelty-free?

Molton Brown upholds a cruelty-free policy by not testing on animals and collaborating with suppliers who share this ethical...
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Are your products suitable for sensitive skin?

Molton Brown offers various products that are often suitable for sensitive skin, as they use natural ingredients and...
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How do I care for my products to ensure longevity?

To prolong the life of Molton Brown products, store them in a cool, dry place away from heat and sunlight. Keep caps closed,...
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Gifts and Services

Do you offer gift wrapping?

Molton Brown provides gift wrapping services for their products, using premium materials for elegant presentation. This option...
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Do you offer samples of your products?

Molton Brown generally does not provide widespread samples, as they prioritize the quality of their full-size products....
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Can I customize a gift set of Molton Brown products?

Molton Brown features a lovely array of gift sets that cater to different tastes, though customization may not be available for...
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