What happens if I have an accident or damage the rental car?

If you have an accident or damage the rental car, Millbrae Cars has a process in place to ensure a smooth resolution. Firstly, it is essential to contact our 24/7 customer support hotline immediately to report the incident and seek guidance. We will guide you on the necessary steps to take, such as ensuring your safety and the safety of others involved, contacting the local authorities if required, and exchanging insurance information if applicable. Our team will arrange for the appropriate assistance and tow truck if necessary. You may need to fill out an accident report form detailing the incident. Additionally, insurance coverage options are available at the time of booking, and it's advisable to review the terms and conditions for your specific situation. Our priority is to assist you promptly and efficiently, ensuring minimal disruption to your rental experience.