Meetup.com Customer FAQ

Reporting inappropriate behavior in a Meetup group is an important step in maintaining a positive and safe environment for all members. Meetup.com provides a straightforward process for addressing these concerns. First, it is advisable to document the specific behavior or incident, including any relevant details such as the date, time, and individuals involved. This information can be helpful when making a report. On the Meetup platform, users typically have the option to report inappropriate behavior directly through the event page or group page. There is often a "Report" or "Flag" button available that can be utilized to submit a complaint. When reporting, it is recommended to provide a clear description of the behavior in question and explain why it is deemed inappropriate. If a user is unable to find the reporting option or requires additional guidance, checking the help section of the Meetup.com website can provide further instructions. It is important to remember that creating a respectful community benefits everyone involved.

If a payment was taken from your account without an active subscription, it may have been for a previous membership or event fees. Please review your account activity for any past charges. If the charge seems to be an error, there is a link to the most up-to-date contact information right here on this page, which you can use to reach out for assistance.

To close your Meetup group, go to your group's page, click on "Manage group," then select "Close group." You will see the option to close it. Follow the prompts to confirm the closure. Once closed, your group will no longer be active, and members will be notified of the closure.

To request a refund for the MeetupPlus annual fee, please follow the process outlined in the terms of service. Typically, you should be able to submit a refund request through your account settings or billing section within 30 days of the charge. Ensure you have your account details ready to expedite the process.

If you're trying to access your Meetup account on a new phone, make sure that you've downloaded the Meetup app from either the App Store (for iPhones) or Google Play (for Android phones). Once you have the app, open it and select "Log In". Enter the email address associated with your account (lynnlorraine2010@hotmail.com) and your password. If you can't remember your password, select "Forgot your password?" and follow the instructions to reset it. Once you're logged in, you should be able to see all your past and present Meetups. If you continue to experience issues, you might be dealing with a technical problem with the app or your device.