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Massachusetts General Hospital Customer FAQ

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What is Massachusetts General Hospital's Phone Number?

The question we are asked most often is about how to talk to Massachusetts General Hospital customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Massachusetts General Hospital Customer Questions

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Hospital Services

What services does Massachusetts General Hospital provide?

Massachusetts General Hospital provides a wide array of healthcare services, including specialized care in areas like...
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Does MGH offer telehealth services?

Massachusetts General Hospital provides telehealth services, enabling patients to have virtual appointments with various...
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What community services are associated with Mass General?

Massachusetts General Hospital actively enhances community health through outreach programs focused on education, preventive...
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Appointments and Access

How can I make an appointment at MGH?

To schedule an appointment at Massachusetts General Hospital, one should visit their official website to access appointment...
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Are there any walk-in services available?

Massachusetts General Hospital does have walk-in services mainly through its urgent care and select outpatient clinics for...
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How do I find a specialist at Mass General?

To find a specialist at Massachusetts General Hospital, one should begin by visiting their official website and using the...
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Insurance and Financial Assistance

What insurance plans are accepted at Mass General?

Massachusetts General Hospital accepts various insurance plans, including private, Medicare, and Medicaid. Coverage can differ...
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Are there financial assistance options for patients?

Massachusetts General Hospital offers various financial assistance programs to help patients manage healthcare costs....
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Patient Information

What are the visiting hours at MGH?

Visiting hours at Massachusetts General Hospital can differ by department and patient needs, with general hours from 10:00 AM...
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How can I access my medical records?

To access medical records at Massachusetts General Hospital, patients can use the Health Information Management department,...
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What are the guidelines for preparing for a surgery?

Preparing for surgery involves discussions with the healthcare team about the procedure, understanding risks, and providing...
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What should I do in case of a medical emergency?

In a medical emergency, it is important to act swiftly. Assess safety, call 911 if the situation is life-threatening, and...
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What should I know about prenatal care at MGH?

Prenatal care at Massachusetts General Hospital focuses on supporting expectant mothers with comprehensive evaluations and...
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Are there patient support services offered?

Massachusetts General Hospital provides comprehensive support services aimed at improving patient and family experiences. These...
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How can I access educational resources for patients?

Massachusetts General Hospital provides a wide range of educational resources for patients and their families, including...
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