What is the Mary Kay satisfaction guarantee?
Asked a year ago
The Mary Kay satisfaction guarantee ensures complete customer satisfaction with our products. If for any reason you are not satisfied with a Mary Kay product purchased from an Independent Beauty Consultant, you may return it within 30 days of purchase for a full refund or exchange. This guarantee applies to all Mary Kay skin care, color cosmetics, and fragrance products. Simply contact your consultant or our customer service department to initiate the return process. Please note that the product must be returned in its original packaging and condition. At Mary Kay, we are committed to providing exceptional products and services, and our satisfaction guarantee is a testament to our dedication to our valued customers.
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