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Marriott Rewards Customer FAQ

Top Answers & How-to Guides

What is Marriott Rewards's Phone Number?

The question we are asked most often is about how to talk to Marriott Rewards customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I check my Marriott Rewards points balance?

Marriott Rewards members can view their points balance by logging into their account on the official Marriott website or using...

How do I update my account information for Marriott Rewards?

To update Marriott Rewards account information, members should log in to the Marriott Bonvoy website or app, navigate to...
Ask any question you have about Marriott Rewards customer service, get an answer now.
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Recent Marriott Rewards Customer Questions

Can I get Marriott Bonvoy points for a hotel that was booked through a travel agent through a cruise line.

Marriott Bonvoy points can typically only be earned on eligible stays booked directly through Marriott channels or select travel partners. If a hotel stay is booked through a travel agent via a cruise line, it may not qualify for earning points. To confirm eligibility, please check the specific terms associated with your booking.
Asked Mar 26, 2025 3:31 PM

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Membership Benefits

What are the benefits of being a Marriott Rewards member?

Marriott Rewards members benefit from earning points on eligible stays that can be redeemed for free nights, upgrades, or...
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What is the Marriott Rewards Elite status and how can I achieve it?

Marriott Rewards Elite status offers five membership tiers that provide various perks for frequent travelers. To achieve this...
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What benefits do Marriott Rewards members receive during check-in?

Marriott Rewards members enjoy several benefits at check-in, including potential room upgrades, expedited processes, welcome...
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Points Redemption

What can I redeem my Marriott Rewards points for?

Marriott Rewards points can be exchanged for numerous rewards, including free hotel stays, unique experiences, dining options,...
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What are the blackout dates for redeeming Marriott Rewards points?

Marriott Rewards does not provide a specific list of blackout dates for point redemptions since availability varies by hotel...
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Can I combine points from different accounts for a single redemption?

Marriott Rewards prohibits combining points from different accounts for one redemption. Members may only use their own...
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Points Transfer

Can I transfer my Marriott Rewards points to another member?

Yes, points can be transferred to another member's account, but there are specific guidelines and limits to consider. The...
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Are there any fees associated with transferring my points?

Transferring Marriott Bonvoy points incurs no fees, but there is a limit of 100,000 points per year, and the recipient must...
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Points Earning

Can I earn Marriott Rewards points for stays booked through third-party websites?

Marriott Rewards points are generally earned for stays booked directly through Marriott's channels, not third-party websites....
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Can I earn points for activities other than hotel stays?

Marriott Rewards members can earn points through numerous activities besides hotel stays, such as car rentals, dining, spa...
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Guarantee and Policies

What is the Marriott Rewards Best Rate Guarantee and how does it work?

The Marriott Rewards Best Rate Guarantee ensures members find the lowest rates when booking directly through Marriott. Members...
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Account Management

How do I check my Marriott Rewards points balance?

Marriott Rewards members can view their points balance by logging into their account on the official Marriott website or using...
Read more

How do I update my account information for Marriott Rewards?

To update Marriott Rewards account information, members should log in to the Marriott Bonvoy website or app, navigate to...
Read more
We look to the Marriott Rewards issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Marriott Rewards issues reported to GetHuman
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