What Do I Do If My Marcus by Goldman Sachs Account Has the Wrong Balance?
Having access to many financial resources helps you reach your own financial goals, but there are times you need to remain vigilant. Review your transactions history for charges you don't recognize. Verify each transaction you submit to make sure that the details are correct, including the funding amount and account, and allow enough time for the transaction to process. Lastly, reach out to customer service in case you need to dispute a transaction.
Marcus by Goldman Sachs was founded in 2016 to provide private citizens with similar financial advantages to those of major corporations. You can apply for personal loans or credit cards in addition to starting an investment portfolio for as little as $5. One perk of a Marcus account is access to more than one financial product which makes it easier to monitor your assets. A major concern of any economic platform is what if your account shows the wrong balance? Read on to learn more.
Troubleshooting Options
Checking your transaction history for any pending or inaccurate amounts can alleviate your stress, since many institutions update the actual balance after the transaction is completed, be it deposit or debit. Also, wait until any site maintenance is finished before checking your account. Carefully verifying your transactions before submitting them can also prevent many issues.
Deposits Automatically Cancelled
Your deposit also could have been cancelled depending on how you linked the funding account. The platform will have access to your bank account information if you chose to link your external account instantly or used a Marcus Savings account. This safeguard ensures overdraft protection for your bank account.
Reaching Out
Troubleshooting is useful but has its limitations. If you uncover a transaction you wish to dispute with the platform, reach out to the Marcus by Goldman Sachs customer service number for the account type in question. You can reach Marcus Savings customer agents here. Knowledgeable representatives are available Monday through Friday 8am ET to 10 pm ET and 9 am to 7 pm on weekends.
If you believe that you have fraudulent activity on your Marcus credit card, call the GM Rewards customer service number immediately. Next, log in to your Marcus account, click on your GM credit card and select the controls and security option. Follow the prompts to lock your credit card.
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