Lycamobile Customer FAQ

We're sorry to hear you're having trouble with your Lycamobile top-up. Sometimes, it can take a few minutes to update your balance. However, if you still don't see it updated after a while, there might be a temporary system glitch or an error during your transaction. Make sure to confirm if the payment was successful from your bank or debit card provider. We also recommend restarting your phone as sometimes this can help to refresh the system. If your issue still persists, you may need to get in touch with Lycamobile's customer support for real-time assistance.

We're sorry to hear about your issue. There could be several reasons why your Lycamobile SIM card might not be working. It could be due to network coverage, incorrect account settings, or a deactivated SIM. Make sure you're in an area with good network coverage. You could also try restarting your phone, or removing and reinserting the SIM card. If the issue persists, it could mean the SIM card is deactivated — this usually happens after several months of non-use. If this is the case, you may need to purchase a new SIM.