Lycamobile Customer FAQ

Yes, you can request a replacement SIM card with the same number. There may be a fee involved, and you'll need to provide some identification to verify your account.

To unlock your SIM card, you typically need to enter the PIN code associated with it. If you've forgotten the PIN, you may need to enter a PUK code, which is usually provided with your SIM card documentation. If you input the PUK code incorrectly multiple times, your SIM may become permanently locked. For assistance specific to your situation, we recommend following the instructions relevant to your device or account, as the process may differ.

If you're experiencing issues making calls from France with Lycamobile UK, please ensure that your phone is set up correctly for international roaming and that you have sufficient credit or a valid plan. Also, check that you are dialing the correct international format for the number you wish to call. If the problem persists, there may be network issues or specific restrictions that need to be addressed.

To transfer your old number to your new eSIM with Lycamobile, you will need to follow the process for porting your number. Generally, this involves contacting your current provider to request a PAC (Porting Authorization Code) and then providing this code to us during the activation of your eSIM. Make sure you have all your necessary account details ready for a smooth process.

There could be several reasons why your plan hasn’t been renewed. It might be due to insufficient funds in your account, an expired payment method, or technical issues. We recommend checking your account balance and payment settings to ensure everything is up to date. If issues persist, reviewing any notifications or messages regarding your account might provide more clarity.