What Do I Do If My Lycamobile Phone Was Stolen?
It's terrible when you realize that your phone is missing, but especially if it was stolen then you know you're not getting it back. Unfortunately, whoever has your phone has access to all its contents including your videos; photos, music, contacts, messages, and more and they can use your phone services too. Therefore, it is imperative that you notify Lycamobile immediately by contacting a customer support agent who will suspend your account to avoid unauthorized use and send you a new SIM card. In addition, Lycamobile might choose to run an investigation, for which they may ask you to provide information. You will be informed within thirty days if incurred charges were found to be authorized and you will be responsible to pay for the charges.
It can happen to anyone, anytime; you go to make a phone call and suddenly realize your device is gone. It's bad enough if you just lost it, but it's even worse if it was stolen since a lost phone may be found and returned safely to you, but you will most likely never again see your phone if it was stolen intentionally. In this article, we will tell you what to do if your Lycamobile phone was stolen.
What to do if Your Lycamobile Device Was Lost or Stolen
As soon as you are aware that your device is lost or stolen, you must notify Lycamobile immediately. Click here to contact a customer support agent at Lycamobile now. As soon as you contact Lycamobile, to report a lost or stolen phone, the support agent will suspend your service to ensure that nobody will be able to use your phone. Once your service is interrupted, your phone number goes back into the system to be used by another customer. Therefore, when you notify a customer support agent at Lycamobile, you must let them know if you want to keep your phone number or not. Should Lycamobile choose to run an investigation, you must agree to cooperate by providing sworn statements, facts, and more.
Once your service has been suspended, you will receive credit for the amount of the balance that existed in your account when you notified the company. Lycamobile may also allow your balance to be transferred to your new replacement device or SIM. You are responsible to pay the cost for a replacement device and for any usage charges made to your account balance before your report. When it is reasonably practical, Lycamobile will send you a replacement SIM by regular mail at no extra cost to you. You are also responsible for all usage on your account if you requested that your service not be suspended. It is important to note that Lycamobile may block a device that was reported lost or stolen, from registering on the network.
Charges Incurred in the State of California
For Charges incurred in the state of California before you reported the device lost or stolen, you will not be liable since they were not authorized by you. However, the fact that your account or device was used is proof of authorization. If you believe charges made from your device were not authorized by you, contact Lycamobile now to request an investigation. You may be asked to provide information as well as proof to support your request. If unauthorized charges are determined by Lycamobile, they will credit your account. However, in the case they determine that charges were authorized; you will be informed within thirty days and will be responsible for all charges.
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