What is your return policy?

Our return policy at Lumens.com allows you to shop with confidence and provides a hassle-free experience. If for any reason you're not completely satisfied with your purchase, you can return it within 30 days of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Please note that certain products, such as customized or made-to-order items, may not be eligible for return. To initiate a return, simply contact our customer service team who will guide you through the process and provide you with a prepaid shipping label. Once we receive the returned item, we will issue a refund to your original method of payment. For more detailed information, please visit our Returns and Exchanges page on our website.