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Long Island Power Authority Customer FAQ

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What is Long Island Power Authority's Phone Number?

The question we are asked most often is about how to talk to Long Island Power Authority customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Long Island Power Authority Customer Questions

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Power Outages

How do I report a power outage?

Customers can report a power outage to Long Island Power Authority through their online portal or by calling the customer...
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How can I check the status of a power outage in my area?

To find out about power outages in your area, visiting the Long Island Power Authority's official website is recommended. The...
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Safety and Emergencies

What should I do if I smell gas in my area?

When smelling gas, it is vital to evacuate the area immediately and avoid igniting any sparks. After reaching safety, you...
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What should I do if my bill is unusually high?

If a customer notices an unexpectedly high bill from Long Island Power Authority, they should first analyze their bill for any...
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What should I do if I receive a disconnection notice?

Upon receiving a disconnection notice from the Long Island Power Authority, it is crucial to act quickly. Review the notice for...
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Billing and Payment

What payment options does LIPA offer?

Long Island Power Authority provides multiple payment methods, including mailed checks, online bill pay with credit or debit...
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Can I view and pay my bill online?

Customers of Long Island Power Authority can conveniently view and pay their bills online through the official website. By...
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Rates and Services

What are the current rates for LIPA's services?

LIPA determines its service rates based on factors like energy consumption and operational costs, with periodic changes....
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What is LIPA's procedure for equipment damage claims?

The Long Island Power Authority has a defined process for handling equipment damage claims due to their operations. Customers...
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What is the process for setting up service for a new construction?

Setting up electric service for new construction with Long Island Power Authority involves applying for service, submitting...
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Energy Efficiency Programs

Does LIPA offer any rebates or incentives for energy-efficient upgrades?

The Long Island Power Authority provides various incentives aimed at enhancing energy efficiency for both residential and...
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How can I schedule an energy audit?

To arrange an energy audit with Long Island Power Authority, one should start by visiting their official website, where they...
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Are there renewable energy options available with LIPA?

Long Island Power Authority provides various renewable energy options, including the Solar Community program for shared solar...
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Does LIPA offer programs for energy-efficient appliances?

The Long Island Power Authority provides energy efficiency programs that include incentives for purchasing ENERGY STAR-rated...
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Customer Assistance

Are there any programs available for low-income customers?

Long Island Power Authority offers various programs for low-income customers, including the Energy Affordability Program, which...
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Are there any community initiatives supported by LIPA?

Long Island Power Authority is dedicated to various community initiatives that emphasize sustainability, energy efficiency, and...
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