What should I do if I receive a damaged item?

If a customer receives a damaged item from Limoges Jewelry, it is recommended to promptly address the situation. First, the customer should carefully inspect the item and take photographs of the damage, as this documentation may be useful for any necessary claims. Next, customers should check the Limoges Jewelry website for specific return and exchange policies, as these will outline the steps to follow when returning a damaged product. Typically, customers are encouraged to initiate the return process as soon as possible, as many companies, including Limoges Jewelry, may have specific time frames for reporting damage. After reviewing the return policies, customers may need to fill out a return authorization form or create a request through the appropriate channels provided on the website. Once the return is processed, Limoges Jewelry usually facilitates an exchange or issues a refund based on the customer's preference. It is essential to preserve all original packing materials if they are required for the return process. A prompt response and attention to detail will assist in resolving the issue smoothly.