How Do I Request a Refund to a Gift Card from Levi's?

If you used your Levi's gift card to buy something that you now need to return, you're probably wondering if you can get your gift card refunded. Read on to find out more.

Levi's Return Policy

You can return anything you buy from Levi's for a full refund, no questions asked, as long as you make the return within 60 days of purchase. Items that were purchased or shipped outside the U.S. cannot be returned to a U.S. Levi's store. Levi's will apply the refund to your gift card.

How to Make a Levi's Return by Mail

If you made your purchase online, you can return it by mail. Follow these steps:

1. Go to the Levi's return page.
2. Enter the order number and the email you used to place the order in the appropriate text fields.
3. Click on the Start button.
4. Follow the instructions to print out the return label. If you do not have a printer, choose the mobile return code instead.
5. Print out the return label, if you chose that option.
6. Pack up your return.
7. Attach the return label, if you printed it out.
8. Bring the package to your local FedEx.
9. Have a FedEx employee print out your return label using the mobile return code, if you don't already have the label. Attach it to the package.
10. Ship the package to Levi's.

You should receive your refund within 15 business days. A $7.50 return fee will be deducted from it. However, if you made the return because the item was damaged or you received the incorrect item, or if you are a Red Tab member, Levi's will waive the fee.

How to Make a Levi's Return with Happy Returns

You can also choose to make your return via one of Levi's Happy Returns centers. Just follow these steps:

1. Go to the Levi's Happy Returns location page.
2. Locate the nearest Happy Returns drop off center.
3. Go to the Levi's Happy Returns page.
4. Enter the order number and your email address in the text fields.
5. Click on the Start Your Return button.
6. Select the item you want to return.
7. Choose a reason for the return.
8. Submit the request.
9. Check your inbox.
10. Open the email from Levi's and get the QR code.
11. Bring the item and the QR code to the Happy Returns drop off location. You don't need to package it first.

You will receive your return within 10 business days. A $7.50 return fee will be deducted from your refund, unless you are a Red Tab member.

How to Make a Levi's Return to a Levi's Store

You can also return any Levi's purchase, whether made online or at a store, to any Levi's store. Find the nearest Levi's store using the Levi's store locator. There is no charge for in-store returns.

Contacting Levi's

If you need help, talk to a Levi's customer service representative. You can find on on the help forum, in chat, or by phone.