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Leevalley.com Customer FAQ

Top Answers & How-to Guides

What is Leevalley.com's Phone Number?

The question we are asked most often is about how to talk to Leevalley.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I sign up for your newsletter?

To sign up for Leevalley.com’s newsletter, go to their website and look for a newsletter subscription section, typically found...

What is your privacy policy?

Leevalley.com has a detailed privacy policy explaining how it gathers, uses, and safeguards customer information. It covers...
Ask any question you have about Leevalley.com customer service, get an answer now.
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Recent Leevalley.com Customer Questions

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Ordering and Payments

How can I place an order?

To place an order at Leevalley.com, first visit their site and choose a product. After selecting any options, add the item to...
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What payment methods do you accept?

Leevalley.com accepts various payment methods, including major credit cards like Visa, MasterCard, and American Express, as...
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Can I cancel or modify my order?

Leevalley.com allows customers to cancel or modify orders within a limited time after purchase, but changes are not possible...
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Shipping and Delivery

How can I track my order?

To track an order from Leevalley.com, customers should visit the website's order tracking section, entering their order number...
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Do you offer international shipping?

Leevalley.com mainly caters to North American customers, but some international shipping is available. It is essential to...
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What are your shipping options?

Leevalley.com provides multiple shipping choices, including standard and expedited options through carriers like UPS or Canada...
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Account and Newsletter

How can I sign up for your newsletter?

To sign up for Leevalley.com’s newsletter, go to their website and look for a newsletter subscription section, typically found...
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What is your privacy policy?

Leevalley.com has a detailed privacy policy explaining how it gathers, uses, and safeguards customer information. It covers...
Read more

Returns and Warranty

What is your return policy?

Leevalley.com offers a customer-oriented return policy that allows returns within 60 days for new, unused items, while...
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What is your warranty policy?

Lee Valley Tools has a warranty reflecting their commitment to quality and satisfaction, generally offering a one-year warranty...
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What should I do if I receive the wrong item?

Customers receiving the wrong item from Leevalley.com should first verify their order against the received product. They should...
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Store Information

Do you have a physical store location?

Leevalley.com indeed has several physical locations throughout Canada and the United States, in addition to its online...
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Do you offer gift cards?

Leevalley.com does provide gift cards, allowing recipients to choose from multiple products available on the site. This option...
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Product Care

How do I care for and maintain my products?

Maintaining Lee Valley products involves regular cleaning, lubrication of moving parts, proper storage, and routine inspections...
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Do you offer assembly services for your products?

Leevalley.com does not provide assembly services but offers a range of tools and supplies for various projects. Many products...
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We look to the Leevalley.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Leevalley.com issues reported to GetHuman
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