We apologize for the inconvenience. If you've booked a room in a hostel that has permanently closed, it's our responsibility to resolve this issue. We typically work to find a suitable alternative for you at no extra cost. If we can't, we provide a complete refund. Ensure you have valid contact details in your account so we can reach out to you. Remember, your booking terms would still apply, including any cancellation policies. Next time, try to verify a hotel or hostel's operating status before booking to prevent such issues.
Asked Mar 9, 2024 10:16 AM