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Lacie USA Customer FAQ

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What is Lacie USA's Phone Number?

The question we are asked most often is about how to talk to Lacie USA customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Lacie USA Customer Questions

I got a Lacie design by F.A.PORSCHE from a friend but I can't get it to work it's not new it has a micro port instead of the USB-C and an AC / DC port

It sounds like you have an older LaCie design by F.A. Porsche drive that uses a different connection type. Make sure you have the appropriate cables and power adapter for that specific model. The micro port is likely a USB 3.0 or USB 2.0 connection, so you'll need a compatible cable to connect it to your computer. Ensure that the drive is properly powered and connected. If you're still having trouble, it might be helpful to check compatibility with your operating system or potential driver updates.
Asked Mar 27, 2025 7:44 PM

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Purchasing Information

Where can I purchase Lacie products in the USA?

LaCie products can be found at several retailers across the USA, including major stores like Best Buy and Micro Center, as well...
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What is the return policy for Lacie products?

The return policy for LaCie products depends on the retailer and their specific terms. Typically, LaCie offers a limited...
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Warranty and Support

What is the warranty period for Lacie products?

The warranty duration for LaCie products usually ranges from two to five years, varying by the product and location. It is...
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Can I extend the warranty of my Lacie device?

Typically, LaCie devices have fixed warranty periods that cannot be extended. However, it may be possible to buy extended...
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Does Lacie offer data recovery services?

LaCie does not provide direct data recovery services, but acknowledges the importance of addressing data loss concerns. They...
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Compatibility and Requirements

What are the system requirements for Lacie software?

System requirements for LaCie software can differ by application, with various tools designed for tasks like data management...
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Are Lacie products compatible with Mac and Windows operating systems?

LaCie products typically support both Mac and Windows operating systems, with many drives pre-formatted for Mac. Windows users...
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Can I use my Lacie external hard drive with a gaming console?

It is indeed possible to connect a LaCie external hard drive to a gaming console, contingent on the console's compatibility....
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Can I use Lacie products with cloud storage services?

Yes, LaCie products can integrate with various cloud storage services, enabling local file management and cloud backups. They...
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Capacity and Features

What is Lacie's privacy policy regarding customer data?

LaCie's privacy policy safeguards customer data by collecting information during purchases and interactions, such as names and...
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What is the maximum storage capacity for Lacie external drives?

LaCie external drives come with a range of storage capacities depending on the model. The d2 may offer up to 16 terabytes,...
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Troubleshooting and Maintenance

How can I troubleshoot issues with my Lacie device?

To troubleshoot issues with a LaCie device, begin by identifying the specific problem type, such as connectivity or performance...
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How do I properly format my Lacie external hard drive?

To format a LaCie external hard drive, Windows users should connect the drive, right-click it in 'This PC', and choose 'Format'...
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What should I do if my Lacie device is not recognized by my computer?

If a LaCie device is not being recognized by your computer, verify connections, ensure it is powered on, and try different...
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Are there any firmware updates available for my Lacie device?

To find out if there are firmware updates for your LaCie device, check the LaCie website. They regularly publish updates for...
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We look to the Lacie USA issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lacie USA issues reported to GetHuman

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