What should I do if my LG product is damaged upon delivery?

If an LG product arrives damaged upon delivery, it is important to take immediate action to address the situation. First, inspect the product carefully to assess the extent of the damage. This includes checking both the packaging and the actual item itself. If you notice any visible damage, such as dents, scratches, or broken parts, it is advisable to document this damage with photographs. Clear images can be helpful for the reporting process. Next, locate any relevant documentation associated with the shipment, including the order confirmation and the delivery receipt. This information will be useful when filing a claim or communicating the issue. It is typically recommended to contact the retailer from whom the product was purchased, as they usually have policies in place for handling damaged deliveries. If you ordered directly through LG, it is also important to check their website for specific guidelines on returns and exchanges. In many cases, retailers and LG Electronics have customer support channels that can help facilitate the resolution process. It is beneficial to act quickly, as there may be time limits on reporting damaged items. Depending on the policies in place, you may be offered a replacement, repair, or refund. For the most accurate and detailed information regarding this issue, the user might consider looking at the specific section related to returns, exchanges, and damages on the LG website. This can provide additional guidance on how to proceed effectively.