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Kingice.com Customer FAQ

Top Answers & How-to Guides

What is Kingice.com's Phone Number?

The question we are asked most often is about how to talk to Kingice.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your privacy policy?

Kingice.com prioritizes customer privacy and details its practices in a comprehensive privacy policy. It describes the...

How do I check my order status?

Customers can check their order status on the Kingice.com website by visiting the order tracking section in their account...
Ask any question you have about Kingice.com customer service, get an answer now.
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Recent Kingice.com Customer Questions

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Payment and Discounts

What payment methods do you accept?

Kingice.com generally accepts a range of payment methods including major credit and debit cards like Visa, MasterCard, American...
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Do you offer any discounts or promotions?

Kingice.com regularly features a variety of discounts and promotions, such as seasonal sales and special codes for checkout....
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Do you offer wholesale or bulk purchasing?

Kingice.com offers wholesale and bulk purchasing options for its jewelry products. Clients can benefit from discounts based on...
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Shipping Information

Do you offer international shipping?

Kingice.com does provide international shipping, allowing global customers to acquire their jewelry. Shipping options vary by...
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How long does shipping usually take?

Shipping times from Kingice.com vary depending on the chosen method, destination, and stock status. Standard shipping typically...
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Can I track my order?

Yes, Kingice.com allows customers to track their orders using the provided tracking number after shipment. This number is...
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What are the shipping options available?

Kingice.com provides various shipping methods including standard, expedited, and express options. Standard shipping is...
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Ordering and Returns

What is your return policy?

Kingice.com has a return policy allowing returns within thirty days of delivery for items in original condition with packaging....
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Can I cancel or change my order after it has been placed?

Once an order is made on Kingice.com, it quickly enters processing, making changes or cancellations difficult. Customers should...
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What should I do if my order is incorrect?

Customers who receive an incorrect order from King Ice should first review their order confirmation for discrepancies. They...
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Can I return an item purchased on sale?

Items bought on sale at King Ice may be returnable, but specific conditions apply. It is essential to check the return policy...
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Product Information

Do you offer gift wrapping?

Kingice.com does not explicitly provide gift wrapping but does ensure safe packaging. Customers can creatively wrap items...
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Are your products real gold/silver?

Kingice.com provides a range of jewelry products that include both real gold and silver, as well as other materials like...
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How can I care for my jewelry to maintain its quality?

To maintain jewelry quality, especially from Kingice.com, regularly clean with a soft cloth and use mild soap when needed....
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Account and Privacy

What is your privacy policy?

Kingice.com prioritizes customer privacy and details its practices in a comprehensive privacy policy. It describes the...
Read more

How do I check my order status?

Customers can check their order status on the Kingice.com website by visiting the order tracking section in their account...
Read more
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