Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Chat.

Phone number / contactWaitVotes
Customer Service
2 mins90
Live Chat at
Customer Service
2 mins88 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Are your products real gold/silver?
No, our products are not made of real gold or silver. At, we specialize in creating high-quality fashion accessories inspired by gold and silver jewelry. Our products are crafted with premium materials such as brass, stainless steel, or sterling silver. To achieve a luxurious gold or silver-like appearance, our items undergo a meticulous plating process using advanced techniques. This allows us to offer you stylish and durable accessories at an affordable price while maintaining an exceptional level of quality. Rest assured, our products are designed to look and feel like real gold and silver without the associated high cost.
What payment methods do you accept?
We accept various payment methods to provide convenience to our customers. At, you can make payments using all major credit cards, including Visa, Mastercard, American Express, and Discover. We also process payments through PayPal, a secure and widely trusted online payment platform. Additionally, we accept payment through Amazon Pay, allowing you to use your Amazon account details for a seamless checkout experience. For those who prefer traditional methods, we offer the option to pay via money orders or cashier's checks. Please note that personal checks are not accepted. With our wide range of payment options, we strive to make your shopping experience on as easy and hassle-free as possible.
Do you offer any discounts or promotions?
Yes, at, we offer various discounts and promotions to our valued customers. We believe in providing the best shopping experience, which includes offering cost savings opportunities. We frequently run special promotions and limited-time offers on our website. Additionally, we have a newsletter where subscribers receive exclusive discounts and early access to upcoming sales. We also offer discounts during holidays and special events throughout the year. To stay updated with our latest discounts and promotions, we recommend signing up for our newsletter and following us on social media platforms. By doing so, you can take advantage of our exciting offers and get your favorite jewelry at a discounted price.
Can I cancel or change my order after it has been placed?
Unfortunately, once an order has been placed on, it cannot be canceled or changed. Our fulfillment process begins immediately after an order is submitted, aiming to deliver your purchase as swiftly as possible. This means that order modifications, including cancellations or changes to the items, shipping address, or payment method, are not feasible. We advise customers to review their orders carefully before completing the checkout process to ensure accuracy. In exceptional cases where an order needs to be returned or exchanged, we offer a hassle-free return policy. For more information on returns or exchanges, please refer to our Return Policy page.
Do you offer wholesale or bulk purchasing?
Yes, we offer wholesale and bulk purchasing options for our customers. At, we understand the needs of retailers, designers, and businesses who require larger quantities of our high-quality jewelry products. Our wholesale program allows you to stock up on our latest designs and best-selling items at discounted prices. Whether you are looking to sell our products in your store or incorporate them into your own projects, we offer competitive pricing and flexible order quantities to accommodate your needs. Our dedicated wholesale team is committed to providing excellent customer service and ensuring a seamless purchasing experience. Join our wholesale program today and take advantage of our wide selection of stylish and trendy jewelry pieces.
Do you offer international shipping?
Yes, offers international shipping. We understand that our customers come from all around the world and we want to make sure everyone has access to our high-quality products. We ship to multiple countries globally, allowing customers to receive their orders no matter where they are located. Whether you are in Europe, Asia, Australia, or anywhere else, you can enjoy our stylish jewelry and accessories. Shipping times may vary depending on the destination, but we strive to deliver orders in a timely manner. Please note that international customers may be responsible for any customs duties or taxes imposed by their country. is committed to providing a seamless shopping experience for customers worldwide.
What is your return policy?
Our return policy is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase from, you have the option to return your order within 30 days of delivery. We accept returns for products in their original condition and packaging. However, please note that customized or engraved items are non-returnable. To initiate a return, you can easily reach out to our customer service team who will guide you through the process and provide you with a return shipping label. Once we receive the returned item, we will promptly issue a refund back to your original payment method. For further details, please refer to our Returns & Exchanges policy on our website.
There's more!
Click below to show 4 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has 1 chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

Can I track my order?
Do you offer gift wrapping?
How long does shipping usually take?
Solutions to common issues

Contacting Other Companies

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