Can I cancel or change my order after it has been placed?

Unfortunately, once an order has been placed on Kingice.com, it cannot be canceled or changed. Our fulfillment process begins immediately after an order is submitted, aiming to deliver your purchase as swiftly as possible. This means that order modifications, including cancellations or changes to the items, shipping address, or payment method, are not feasible. We advise customers to review their orders carefully before completing the checkout process to ensure accuracy. In exceptional cases where an order needs to be returned or exchanged, we offer a hassle-free return policy. For more information on returns or exchanges, please refer to our Return Policy page.