What is your return policy?

Our return policy is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase from Kingice.com, you have the option to return your order within 30 days of delivery. We accept returns for products in their original condition and packaging. However, please note that customized or engraved items are non-returnable. To initiate a return, you can easily reach out to our customer service team who will guide you through the process and provide you with a return shipping label. Once we receive the returned item, we will promptly issue a refund back to your original payment method. For further details, please refer to our Returns & Exchanges policy on our website.