How Do I Report a Problem with Khan Academy?
As a parent, teacher, administrator or student, you want to get the most out of your Khan Academy account and enhance your learning experience. When problems arise, you can report those online through the site's "Help Center" by either submitting a detailed report or using the "Help" button to find support and a resolution.
Khan Academy provides teachers and learners free online courses in almost any subject from math to art, philosophy to programming. Learners from K-12 have a number of course options to choose from, but what happens if the courses don't work properly? How do you report a problem with Khan Academy? Learners and teachers can get support and information from Khan Academy customer service here, and below are steps to reporting problems with courses or course content.
Reporting a Problem with Khan Academy
The quickest way to report an issue with Khan Academy is through the website with the steps outlined below:
- Open Khan Academy in your browser.
- Log into your account.
- Scroll to the bottom of the page and select "Help Center."
- Click on "Report a Problem" in the menu bar at the top of the screen.
- Under "Submit a Request" choose the response from the drop-down menu that best describes the problem you're reporting.
- Complete the form that opens on your screen. Information needed includes:
- Email address
- Subject
- Description of the problem
- Your first name
- How you are using Khan Academy (either as a teacher, learner, parent or administrator).
- If the account was created by a teacher, parent or student.
- Email account used to create the Khan Academy account.
- Your Khan Academy ID (KAID). This can be found by logging into your account.
- Any additional information requested for the problem you listed.
- Hit "Submit" to report the issue.
Khan Academy site administrators will review the issue and respond to you via email.
Using Help In Khan Academy
Another way to report a problem with Khan Academy is to use the "Help" button on the website. Follow these steps to report a problem through "Help:"
- Open Khan Academy in your browser.
- Log into your account.
- Click on "Help Center" at the bottom of the page.
- In the bottom right-hand corner of the screen, click on the blue "Help" button.
- Type in the issue you are experiencing and choose the best option in the links that appear to get more information on the issue.
Common Issues
Some common issues reported with Khan Academy include:
- Tech issues or site functionality.
- Content errors or broken links.
- Search issues/difficulty finding information.
- Offensive or abusive language or behavior.
- Typos, misspellings, grammar errors.
- Content missing.
- Security issues on the site.
Khan Academy wants users to have an effective learning experience with limited issues, and you can report issues as they arise with the steps outlined above. For more information or assistance, contact Khan Academy user support here.
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