What is your return/refund policy?

At JustFlowers.com, we understand that sometimes plans change or circumstances arise that require a return or refund. We offer a flexible return/refund policy to provide satisfaction to our valued customers. If you are not entirely satisfied with your floral purchase, please contact our customer service within 48 hours of delivery to discuss the issue. Depending on the specific situation, we may offer a full or partial refund, replacement arrangement, or store credit. We may request photographic evidence of any issues to assist us in resolving the matter promptly. Please note that certain items, such as personalized or perishable products, may not be eligible for return or refund. Rest assured, we strive to address any concerns and ensure you have a positive experience with our services.