What is the return policy?

Our return policy at JoesNewBalanceOutlet.com allows customers to return any unused merchandise within 30 days of the delivery date. The items must be in their original condition, including all packaging and tags. To initiate a return, customers can either contact our customer service team or log into their account on our website and follow the instructions to generate a return label. Please note that the original shipping charges are non-refundable. Once the returned items are received and inspected, a refund will be issued to the original form of payment within a reasonable timeframe. If customers prefer, they can also opt for store credit instead of a refund. We strive to provide a hassle-free return process to ensure customer satisfaction and make shopping with us risk-free.