How Do I Get Jet Airways to Refund a Charge?

Jet Airways is an Indian international airline. The company suspended its operation in April of 2019 and there have been thousands of refund claims from aggrieved customers from across the globe.

The Jet Airways crisis has led to a very large pending refund amount which many customers are afraid that they will be unable to pay. However, in a series of posts on Twitter, the airline gave instructions to customers as to how to place requests and get their tickets refunded.

However, not everyone requesting a refund will get one. The nature and legal validity of a refund claim will be dependent on factors like the contract between passengers and their respective travel agents, the contract between the travel agents and the International Air Transport Association (IATA) and also if the ticket was booked via cash or credit card directly from the Jet Airways website or the jet airways ticket counter.

The following is the refund procedure for cancelled flights as per the airline:

Tickets Booked Through Travel Agents

For Jet Airway tickets booked through travel agents, the company stated that the customers should reach out to their respective travel agents so that they can fill and submit a refund application.

Jet Airways stated that it has made a backend platform which is accessible only to travel agents. The platform was made to decentralize the distribution of refunds which they say will not only speed up the process but also make it more effective.

The travel agents will then forward the refund application to the airline and it will be reviewed and within 45 days. Jet Airways will correspond with the individual partner travel agencies.

The refund process will be facilitated by the International Air Transport Association (IATA) and passengers will receive their refunds based on the funds submitted by Jet Airways to the IATA.

Tickets booked Through Jet Airways

If you reserved your flight directly via the Jet Airways website, mobile application, ticket centers or by Jet Airways contact centre, the passenger can submit the application for refunds themselves on the Jet Airways official website.

You will need to have certain information ready before filling the form including PNR number, ticket number and travel route. To access and fill the form, passengers will have to visit the website's disruption assistance center.

Moreover, customers can visit Jet Airways airports and ticketing offices in person to initiate the refund process. The forms can also be found at these locations.

However, the company recommends that you fill the form electronically which is not only faster but also less cumbersome. You do not have to travel and stand in a long, meandering queue to fill a single page form.

Jet Airways also stated that as soon as the refund request is approved, the airline will take 7-10 working days to refund the full or partial amount to the payment platform that was utilized to book the ticket.

It is crucial to note that if you used a credit card to pay for a ticket booking, the credit card company may independently be filing a proof of claim to receive the refund. Therefore, passengers should also contact their respective credit card companies to ensure that two different claims and not filed to demand the same refund.

You should also contact a lawyer to ascertain the nature of your claim. Moreover, you should ensure that you include the documents that support your claim whether filing electronically or in hard copy.

For any more queries, you should call Jet Airways customer service for further assistance. The lines are sure to be busy until the crisis is over so patience and discretion is advised.