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JR.com Customer FAQ

Top Answers & How-to Guides

What is JR.com's Phone Number?

The question we are asked most often is about how to talk to JR.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are your store hours?

Our store hours at JR.com are from 9:00 am to 6:00 pm, Monday to Friday. We are closed on weekends and major holidays. However, please...
Ask any question you have about JR.com customer service, get an answer now.
Contact JR.com customer service

Ordering

How do I place an order?

To place an order on JR.com, simply browse our website and add the desired items to your online shopping cart. Once you have finished...
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Can I cancel or change my order?

Yes, you can cancel or change your order as long as it has not been shipped yet. To cancel or make changes, please contact our customer...
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Order Status

How do I check the status of my order?

To check the status of your order, you can visit our website and log into your account. Once logged in, you can navigate to your order...
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Can I track my order?

Yes, you can track your order on JR.com. Once your order has been processed and shipped, you will receive a shipping confirmation email...
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Payment

What forms of payment do you accept?

We accept a wide range of payment options for your convenience. At JR.com, you can pay using major credit cards such as Visa, Mastercard,...
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Can I apply a coupon code to my order?

Yes, you can apply a coupon code to your order at JR.com. During the checkout process, you will have the option to enter a coupon code...
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Returns

What is your return policy?

Our return policy at JR.com is designed to ensure customer satisfaction and hassle-free returns. If you are not completely satisfied...
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Shipping

How long does shipping take?

At JR.com, our shipping time can vary depending on the destination and shipping method selected. For standard ground shipping within...
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Do you offer international shipping?

Yes, we offer international shipping for customers outside of the United States. At JR.com, we understand that our products are in...
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Warranty

What is your warranty policy?

Our warranty policy at JR.com is designed to provide customers with peace of mind when purchasing products from our store. We offer...
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Gift Wrapping

Do you offer gift wrapping?

Yes, we offer gift wrapping services for your convenience. Our gift wrapping service is available for most products purchased on our...
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Store Hours

What are your store hours?

Our store hours at JR.com are from 9:00 am to 6:00 pm, Monday to Friday. We are closed on weekends and major holidays. However, please...
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Help me with my JR.com customer service issue

Ask any question you have about JR.com customer service. We will do our best to get you answers right away.
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