It's possible that the facility has updated or changed their policies and now requires your legal name to match the one listed in your JPay account. If that's the case, you may need to update your JPay profile to list your legal name instead of your nickname. Keep in mind that any changes made to your account must also match your form of payment. If you're still having problems, it's recommended to check for any notifications about changes to the service or reach out to JPay for help rectifying this issue.
Asked Mar 27, 2024 10:28 PM