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ItsHot.com Customer FAQ

Top Answers & How-to Guides

What is ItsHot.com's Phone Number?

The question we are asked most often is about how to talk to ItsHot.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent ItsHot.com Customer Questions

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Shipping Information

Do you offer free shipping?

ItsHot.com often offers free shipping, especially on larger orders, but this can change with current promotions or product...
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Can I track my order?

Customers of ItsHot.com have the ability to track their orders after shipping. They will receive an email with tracking...
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Do you offer international shipping?

ItsHot.com does provide international shipping, aiming to make jewelry accessible globally. Customers can select from various...
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Can I upgrade the shipping method after placing an order?

Upgrading the shipping method after placing an order with ItsHot.com hinges on the order's status and store policies. If the...
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Returns and Exchanges

What is your return policy?

ItsHot.com has a return policy that allows returns within thirty days of purchase for a full refund or exchange if items are...
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What is the process for returns or exchanges?

The return or exchange process at ItsHot.com is user-friendly. Customers must ensure items are unworn and in original packaging...
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Payment and Customization

What payment methods do you accept?

ItsHot.com accepts various payment methods, including major credit cards and PayPal. Customers may also have financing options...
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Can I customize the jewelry?

ItsHot.com provides a range of customization choices for jewelry, allowing customers to personalize rings, pendants, and...
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Product Information

Do you offer warranty for your products?

ItsHot.com does offer a warranty for its jewelry, aimed at ensuring quality and customer satisfaction. This warranty generally...
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What is the difference between gold-plated and solid gold?

The distinction between gold-plated and solid gold jewelry is significant for buyers. Solid gold is made entirely of gold and...
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Are your diamonds conflict-free?

ItsHot.com prioritizes ethical sourcing for their diamonds, ensuring they comply with the Kimberley Process to prevent conflict...
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Do you offer any guarantees on your jewelry?

ItsHot.com stands by the quality of its jewelry by offering warranties that cover manufacturing defects. However, these...
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How can I be sure of my ring size before buying?

To ensure an accurate ring size before buying from ItsHot.com, you can measure your finger using string or a paper strip, or...
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