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What is your return policy?

Asked 2 years ago
ItsHot.com has a customer-friendly return policy that allows for returns within a specific timeframe following the date of purchase. Customers are typically given thirty days to return items for a full refund or exchange, provided that the items are in their original condition, which includes being unworn and accompanied by all original tags and packaging. There are some exceptions to the return policy. For example, custom orders, special orders, and certain personalized items may not be eligible for returns. Additionally, it is important to note that any shipping fees incurred during the original purchase may not be refunded, and customers are generally responsible for return shipping costs unless there was an error on behalf of ItsHot.com. To ensure clarity and accuracy regarding details and any recently updated policies, it is advisable to visit the official website of ItsHot.com, where customers can find the most up-to-date information related to returns and exchanges. This way, buyers can be fully informed before making a return, thereby facilitating a smoother process.
Answered Oct 20th 2025

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