What is your return policy?

Our return policy at ItsHot.com is designed to ensure customer satisfaction and hassle-free returns. We offer a 30-day return window from the date of purchase for a full refund or exchange. Items must be in their original brand-new condition with all accompanying documentation. We do not accept returns for customized or personalized items, special orders, or items that show signs of wear or damage. To initiate a return, customers need to obtain a Return Merchandise Authorization (RMA) number from our customer service team. Returns must be shipped with insurance and signature confirmation at the customer's expense. Once we receive and inspect the returned item, refunds are processed within 3-5 business days. Overall, our return policy aims to provide a seamless experience for our customers while ensuring high-quality products.