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Intermountain Gas Company Customer FAQ

Top Answers & How-to Guides

What is Intermountain Gas Company's Phone Number?

The question we are asked most often is about how to talk to Intermountain Gas Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Intermountain Gas Company Customer Questions

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Service Setup

How do I start or stop my natural gas service?

To start or stop natural gas service with Intermountain Gas Company, customers typically fill out relevant forms online,...
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What should I do if I want to transfer my service?

To transfer service with Intermountain Gas Company, gather your current and new addresses, desired transfer date, and account...
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What is the process for disconnecting service?

The disconnection process for service with Intermountain Gas involves notifying them of the intent to disconnect, verifying...
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Safety and Emergency

What should I do if I smell gas or suspect a gas leak?

In the event of a gas smell or leak, it is essential to act quickly for safety. One should immediately leave the area, avoid...
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How can I report an outage or emergency?

Customers can report natural gas outages or emergencies by calling the designated service number found on Intermountain Gas...
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Are there any safety tips for using natural gas appliances?

It is vital to use natural gas appliances safely by ensuring good ventilation, keeping the area clear of hazards, and...
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Billing and Payments

How do I sign up for paperless billing?

To enroll in paperless billing with Intermountain Gas, customers should visit the company's website. In the billing section,...
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What payment options are available for my gas bill?

Intermountain Gas Company provides various payment methods for settling gas bills. Customers can pay online via credit or debit...
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Can I set up automatic payments for my gas bill?

Intermountain Gas Company usually allows customers to arrange automatic payments for their gas bills, deducting fees from a...
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Why is my gas bill higher than usual?

A higher gas bill might be due to increased usage, rate hikes, appliance issues, or longer billing cycles. It's beneficial for...
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Company Information

What are the hours of operation for Intermountain Gas Company?

Intermountain Gas Company usually operates Monday through Friday, from 8:00 AM to 5:00 PM, though hours may differ by location...
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What should I do if my gas meter is not working correctly?

If a gas meter is malfunctioning, it is essential to check for obvious issues like unusual readings or leaks. For unresolved...
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Assistance and Rebates

Are there any rebates or incentives for energy-efficient appliances?

Intermountain Gas Company provides various rebates and incentives for energy-efficient appliances, including high-efficiency...
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Are there any assistance programs available for low-income customers?

Intermountain Gas Company offers assistance programs for low-income customers, including LIHEAP to help pay heating bills....
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Are there any energy-saving tips you recommend?

Intermountain Gas Company encourages energy efficiency through several tips. Customers should maintain heating systems, improve...
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We look to the Intermountain Gas Company issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Intermountain Gas Company issues reported to GetHuman
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