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How Do I Cancel My Trip with Hyatt?

Jeff Whelpley is the editor / author responsible for this content.
Jul 13, 2023

If you booked a reservation with Hyatt but then found out that your plans need to change, you need to learn how to cancel your Hyatt reservation. This article will teach you.

Hyatt's Cancellation Policy

Hyatt does not mandate a single cancellation policy for all of its hotels and resorts. Individual Hyatts make their own policies, so the terms vary from location to location. They can also differ for different rooms at the same location, depending on the room's rate. However, there do tend to be a lot of similarities. Many Hyatt locations let you cancel a reservation with no fee as long as you do it either 24 or 48 hours before the check-in time.

Look for your reservation's cancellation policy in the confirmation email Hyatt sent you after you made your reservation. The policy was also displayed when you made your reservation. If you no longer have access to your confirmation email and don't remember the terms that were shown to you, contact a Hyatt customer service representative to ask.

If you have a World of Hyatt membership, you are sometimes given better cancellation terms. If you are and your Hyatt reservation was confirmed by Globalist, Explorist or Lifetime Globalist, you can often cancel right up until midnight the night before your check-in time. Hyatt resorts and hotels that require more than 48 hours' notice for cancellation are an exception to this policy, and other exceptions may apply as well.

Third-Party Reservations

If you made your Hyatt reservation via a third party like a discount travel site, you are bound by the third party's cancellation policy, not Hyatt's policy. Contact them to find out more about it.

How to Cancel Your Hyatt Reservation

To cancel your Hyatt reservation, follow these steps:

  1. Go to Hyatt's Find Your Reservation page.
  2. Enter both of your names in the upper text fields.
  3. Enter your reservation's confirmation number. Look in your Hyatt confirmation email to find it.
  4. Select your reservation's check-in date using the date tool.
  5. Click on Find Reservation.
  6. Select the modify reservation option.
  7. Follow the prompts to cancel your reservation.

Sometimes, this tool might not show your reservation. If the reservation finder tool can't find your reservation, contact a Hyatt representative for help canceling your reservation.

Contacting Hyatt

If you need help canceling your reservation, contact a Hyatt customer support representative for assistance. You can use your phone or the Hyatt customer support email. There is no customer support help forum, chat or any other online contact option.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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