What is your return policy?

Horizon Shutters has a return policy that is designed to accommodate customers, ensuring satisfaction with their products. Generally, if a customer finds that their purchase does not meet their expectations or has any defects, they may be eligible for returns or exchanges. The specific time frame for returns can vary based on the type of product purchased. It is essential for customers to keep the original packaging and any associated documentation, as these are often required for processing a return. In terms of custom orders, these may have different terms due to the nature of customization. Many companies in the home improvement sector, including those like Horizon Shutters, often do not accept returns on custom-made items, so it is important to be aware of this consideration when placing an order. Customers should thoroughly review their orders prior to finalization to ensure everything is correct. For detailed information about the specific terms, conditions, and processes related to returns, customers should refer to the return policy section on Horizon Shutters' official website. This information typically outlines the necessary steps for returns, any applicable fees, and the overall timeframe for processing and refunds. This allows customers to make informed decisions and better understand what to expect after their purchase.