What is your return policy?

Our return policy at Horizon Shutters allows customers to return any unused and uninstalled shutters within 30 days of purchase for a full refund. We understand that purchasing shutters online can be difficult, which is why we offer a satisfaction guarantee. We are confident in the quality of our products, but if you are not completely satisfied, we are here to assist you. To initiate a return, simply contact our customer service team with your order details, and they will guide you through the process. It is important to note that customized or special-order shutters are non-returnable, as they are specifically crafted to your specifications. For any further inquiries or assistance, please do not hesitate to reach out to us.