Updated September 19, 2025

Hodinkee.com Customer FAQ

Recent Hodinkee.com Customer Questions

Help me with my Hodinkee.com customer service issue

Ordering and Shipping

How do I place an order?

Ordering from Hodinkee.com involves visiting the site, browsing watch selections, and clicking on items for details. After...

What payment methods are accepted?

Hodinkee.com accepts various payment methods, including major credit cards like Visa, MasterCard, and American Express, as well...

Do you offer international shipping?

Hodinkee.com does provide international shipping, enabling access for global customers to their collection. Shipping fees and...

Can I track my order?

Hodinkee.com allows customers to track their orders easily. After an order is shipped, customers receive an email with tracking...

What types of watches does Hodinkee sell?

Hodinkee features a wide array of watches, including luxury brands, independent makers, and vintage pieces. Their selection...

Are all the watches on Hodinkee brand new?

Hodinkee's collection includes both brand new and pre-owned watches, offering a range of vintage and modern timepieces. Each...

What is the Hodinkee warranty policy?

Hodinkee's warranty typically covers defects in materials and workmanship for watches bought from their shop, with a standard...

What warranties are available with Hodinkee watches?

Hodinkee provides limited warranties for watches sold on their site, typically covering manufacturing defects for about two...

What is Hodinkee's return policy?

Hodinkee has a customer-friendly return policy allowing returns within fourteen days of receipt for items in original...

What is your policy on watch authenticity?

Hodinkee prioritizes watch authenticity through strict vetting procedures, ensuring each timepiece meets high standards. Expert...

How can I care for my watch purchased from Hodinkee?

To care for a watch from Hodinkee, familiarize yourself with its specific features and needs. Regularly wind it if manual or...

Do you offer gift cards for Hodinkee products?

Hodinkee does offer gift cards, making them an excellent choice for gifting, as they allow recipients to select their preferred...

Can I request repairs or servicing for my watch through Hodinkee?

Hodinkee is not a repair service and focuses on watch culture, but they provide insights on watch maintenance through articles....

Are there any exclusives or limited editions available at Hodinkee?

Hodinkee features a selection of exclusive and limited edition watches, often created with prestigious brands. These pieces...

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