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Hocks.com Customer FAQ

Top Answers & How-to Guides

What is Hocks.com's Phone Number?

The question we are asked most often is about how to talk to Hocks.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Hocks.com Customer Questions

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Ordering Questions

How do I place an order?

Placing an order on Hocks.com involves browsing the site, choosing products, and selecting options like size or color. After...
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Can I cancel or change my order after it is placed?

After placing an order on Hocks.com, customers may have a brief opportunity to cancel or modify it. The ability to do so...
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Can I change my delivery address after placing an order?

After an order is placed on Hocks.com, the ability to change the delivery address depends on its current status. If the order...
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Payment and Discounts

What payment methods do you accept?

Hocks.com provides several payment options to enhance customer convenience, including major credit cards like Visa and...
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Are there any discounts or promotions available?

Hocks.com regularly updates its discounts and promotions, which can include seasonal sales, promotional codes, and first-time...
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Do you offer gift cards?

Hocks.com offers gift cards, allowing customers to give the freedom of choice to recipients. Gift cards are available in...
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Returns and Exchanges

What is your return policy?

Hocks.com has a customer-friendly return policy allowing returns typically within thirty days, provided items are in original...
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What if I receive a damaged or defective item?

Customers who receive damaged or defective items from Hocks.com should first review the return policy and document any damage...
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What is your exchange policy?

Hocks.com offers a customer-friendly exchange policy allowing eligible items to be exchanged within 30 to 60 days if they are...
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Shipping and Tracking

How long does shipping take?

Shipping times from Hocks.com vary based on the chosen method, destination, and season. Standard shipping within the US...
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Do you offer international shipping?

Hocks.com does offer international shipping to many countries, but shipping options, rates, and delivery times may differ by...
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Can I track my order?

Customers of Hocks.com can track their orders using tracking information sent via email upon shipment. This tracking number can...
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Product Information

Do you have a size guide?

Hocks.com typically offers a size guide to help customers find the right fit for their purchases. This guide, found on product...
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What is your warranty policy?

Hocks.com offers a warranty policy that covers defects in materials and workmanship for a specific time after purchase, but...
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Do you offer bulk or wholesale pricing?

Hocks.com generally provides bulk and wholesale pricing for customers buying larger quantities, suitable for businesses or...
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How do I know if an item is in stock?

Customers can check an item's stock status on Hocks.com by visiting the product page, where availability is usually indicated....
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What should I do if I forgot my password?

If someone forgets their password for Hocks.com, they can recover it by clicking the "Forgot Password" link on the login page....
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