What if I receive a damaged or defective item?

If you receive a damaged or defective item, we sincerely apologize for the inconvenience. At Hocks.com, we strive to ensure that all products are in perfect condition before shipping them to our customers. However, if you do receive a damaged or defective item, please contact our customer service team immediately. They will guide you through the returns process and provide a solution that meets your satisfaction. To facilitate the process, it is important to retain the original packaging and provide photographs showcasing the damage or defect. We will either arrange a replacement or offer a full refund, depending on your preference. Your satisfaction is our top priority, and we will make every effort to resolve the issue promptly and to your utmost contentment.