Updated August 23, 2025

Hidalgo's Eyewear Customer FAQ

Recent Hidalgo's Eyewear Customer Questions

Help me with my Hidalgo's Eyewear customer service issue

Order Tracking and Returns

How can I track my order?

Customers can track their order from Hidalgo's Eyewear by checking the confirmation email for tracking details or visiting the...

What is Hidalgo's Eyewear return policy?

Hidalgo's Eyewear allows returns within around thirty days of purchase, provided items are in original condition. Custom items...

How long does it take to process a return?

The return processing time at Hidalgo's Eyewear usually takes five to ten business days after the returned item is received and...

Can I cancel my order after it has been placed?

Hidalgo's Eyewear has cancellation policies that vary based on the order's status and timing. Generally, customers may cancel...

What payment methods do you accept?

Hidalgo's Eyewear accepts several payment methods, including major credit cards and PayPal, catering to customer preferences....

Do you offer international shipping?

Hidalgo's Eyewear does provide international shipping to various countries, but specifics about fees and restrictions can...

Are gift cards available for purchase?

Hidalgo's Eyewear provides gift cards, offering a stylish gift option for friends and family. They can be used for various...

Do you offer prescription lenses?

Hidalgo's Eyewear offers a diverse selection of prescription lenses and stylish frames to meet various vision needs, including...

What is your frame sizing guide?

Hidalgo's Eyewear has a frame sizing guide to assist customers in finding the right fit. It involves measuring face width and...

Are there options for customizing lenses and frames?

Hidalgo's Eyewear provides extensive options for customizing both lenses and frames to align with individual tastes. Customers...

What are the frame materials used for Hidalgo's eyewear?

Hidalgo's Eyewear features a variety of frame materials including lightweight acetate, durable metal options like stainless...

What is the warranty on your eyewear?

Hidalgo's Eyewear generally offers a warranty covering defects in materials and workmanship, usually ranging from one to two...

Can I try on eyewear before purchasing at Hidalgo's?

Hidalgo's Eyewear generally offers customers the chance to try on various eyewear choices in-store to assess fit and style....

What are the health benefits of wearing quality eyewear?

Quality eyewear offers various health benefits, including vision correction, UV protection, glare reduction, and injury...

What are the latest eyewear trends available at Hidalgo's?

Hidalgo's Eyewear stays current with trends by featuring bold colors, oversized frames, sustainable materials, and vintage...

Do you offer discounts or promotions?

Hidalgo's Eyewear often features discounts and promotions, including seasonal sales and first-time buyer offers. To stay...

Does Hidalgo's offer a loyalty or referral program?

Currently, Hidalgo's Eyewear does not have a widely recognized loyalty or referral program. Though they may implement...

Is there a guide for choosing the right lenses for my needs?

Hidalgo's Eyewear provides various lenses to meet diverse needs. When selecting lenses, considerations include prescription...

How do I clean and maintain my eyewear?

To clean and care for eyewear, start by washing your hands to avoid scratching lenses. Use a microfiber cloth for smudges and...

What should I do if my prescription changes after purchase?

If a prescription changes after purchasing eyewear from Hidalgo's Eyewear, customers should first check their purchase...

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