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Herogear.com Customer FAQ

Top Answers & How-to Guides

How do I Contact Herogear.com Customer Service?

The question we are asked most often is about how to talk to Herogear.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Herogear.com customer service, get an answer now.
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Recent Herogear.com Customer Questions

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Policies and Options

Do you provide warranty options for your gear?

Herogear.com typically offers warranty options on many products to enhance customer confidence, with specific coverage varying...
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What is your policy for backorders?

Herogear.com has specific procedures for backorders, indicating items temporarily unavailable but restock is anticipated....
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Are there specific care instructions for your products?

Herogear.com provides care instructions for their products to enhance durability and performance, which can vary by product...
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What payment options do you accept?

Herogear.com provides various payment methods for customer convenience, including major credit cards and possibly PayPal and...
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What is your return and exchange policy?

Herogear.com offers a clear return and exchange policy allowing returns within about thirty days, provided items are unworn and...
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Product Care and Updates

How can I stay updated on new product releases?

To keep informed about product launches from Herogear.com, customers can frequently check the website's new arrivals section....
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Are the materials used in your products environmentally friendly?

Herogear.com aims to promote sustainability in its product offerings by utilizing eco-friendly materials such as recycled...
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How do I find the right size for your gear?

To find the right size for gear from Herogear.com, consult the provided sizing chart on the product page. Accurate body...
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Products and Services

Are your items suitable for outdoor activities?

Herogear.com features a range of products designed for outdoor activities, including hiking and camping. Many items are built...
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What products do you offer on your site?

Herogear.com showcases a wide variety of hero-themed products, including apparel like tactical jackets and pants, accessories...
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Do you have any current promotions?

Herogear.com frequently has promotions and discounts depending on various factors like seasons and events. It is recommended to...
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Do you offer bulk purchase discounts?

Herogear.com provides bulk purchase options, which may come with discounts based on the amount and type of products. The...
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Can I purchase gift cards for your store?

Herogear.com does sell gift cards, allowing friends and family to choose from various products. They are available in different...
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Shipping and Delivery

Do you offer international shipping?

Herogear.com does provide international shipping options, but availability may differ by location. For specific details on...
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What are your shipping options?

Herogear.com provides various shipping methods, including standard, expedited, and express options to meet different needs....
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