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HealthPartners Customer FAQ

Top Answers & How-to Guides

What is HealthPartners's Phone Number?

The question we are asked most often is about how to talk to HealthPartners customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent HealthPartners Customer Questions

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Prescription and Telehealth

Can I access my health records online?

HealthPartners offers a secure patient portal for online access to health records, including medical history and test results....
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Does HealthPartners offer telehealth services?

HealthPartners provides telehealth services that allow members to receive healthcare remotely for various issues, such as minor...
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How can I get prescriptions filled through HealthPartners?

To fill prescriptions through HealthPartners, one should start with a healthcare provider's prescription. Options include...
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Finding Care

What is the process for scheduling an appointment?

Scheduling an appointment with HealthPartners involves determining the type of provider or service needed, then using the...
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Can I change my primary care provider?

Changing your primary care provider with HealthPartners is typically allowed. You can log into your online account, manage your...
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How do I find a doctor within the HealthPartners network?

To locate a doctor in the HealthPartners network, individuals can visit the HealthPartners website, which features a provider...
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Emergency and Mental Health

How can I receive support for mental health services?

HealthPartners provides various mental health services, which can be explored on their website. Individuals can find therapy,...
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What should I do if I have an emergency?

In a medical emergency, prioritize safety and call emergency services for immediate help. For urgent but non-life-threatening...
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Services Offered

What insurance plans are offered by HealthPartners?

HealthPartners provides a variety of insurance plans including individual and family health coverage, employer-sponsored group...
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What services does HealthPartners provide?

HealthPartners provides a comprehensive range of services, including medical insurance covering preventive, urgent, and...
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What vaccines are covered by HealthPartners?

HealthPartners offers coverage for a range of vaccines recommended by the CDC, including those for flu, hepatitis, and measles....
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Are there wellness programs available for members?

HealthPartners provides a range of wellness programs for members that focus on health improvement, including disease prevention...
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Are preventative care services covered by HealthPartners?

HealthPartners provides coverage for preventive care services, which include check-ups, vaccinations, and screenings aimed at...
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Customer Support

What is the customer service policy at HealthPartners?

HealthPartners focuses on delivering excellent customer service through responsiveness, empathy, and accessibility. They aim...
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How do I view my health benefits and coverage details?

HealthPartners members can view their health benefits and coverage details by logging into the online member portal. This...
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How do I file a claim with HealthPartners?

To file a claim with HealthPartners, gather necessary documents like receipts and bills, then find and fill out the specific...
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