How Do I Report Fraudulent Activity on My HSBC Account?

If a customer suspects fraudulent activity on their HSBC account, there are several important steps that should be taken to address the situation promptly and effectively. It is essential for customers to closely monitor their account statements and transactions for any unauthorized activity. If any suspicious transactions are identified, the customer should act quickly. HSBC suggests that customers report suspected fraud through their secure online banking platform or the mobile banking app. This allows for immediate reporting to the appropriate department that investigates fraudulent activities. Additionally, customers can review their account information on the HSBC website to ensure they are familiar with the official processes for reporting fraud. It is also important to ensure that any contact information being used is retrieved from the official HSBC website to avoid phishing scams. In cases where immediate online reporting is not possible, it is generally advisable to contact HSBC's customer service directly by calling the number provided on the website. This number connects customers to representatives who are trained to handle fraud reports. The customer service team will guide the customer through the necessary steps to secure their account and begin the investigation into the fraudulent activity. Furthermore, customers are encouraged to update their passwords and enable any available security measures, such as two-step verification, to enhance account security moving forward. For the most accurate and current information, customers should refer to the official HSBC website, which will provide specific guidance tailored to their region and account type.