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Gympass Customer FAQ

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How do I Contact Gympass Customer Service?

The question we are asked most often is about how to talk to Gympass customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Gympass Customer Questions

The workout studio canceled my class. Can you release it so I can book again today

Unfortunately, we don't have the ability to release a class for you. Once a check-in at a studio is made on the Gympass app, you're unable to cancel or make any other check-ins on the same day, even if your class gets canceled by the workout studio. However, your day pass will be available for use at any other participating Gympass facility during the rest of the day. We recommend reaching out directly to the studio for clarification on re-arranging any canceled classes.
Asked Mar 13, 2024 10:59 AM

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