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Gympass Customer FAQ

Top Answers & How-to Guides

How do I Contact Gympass Customer Service?

The question we are asked most often is about how to talk to Gympass customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Gympass customer service, get an answer now.

Recent Gympass Customer Questions

The workout studio canceled my class. Can you release it so I can book again today

Unfortunately, we don't have the ability to release a class for you. Once a check-in at a studio is made on the Gympass app, you're unable to cancel or make any other check-ins on the same day, even if your class gets canceled by the workout studio. However, your day pass will be available for use at any other participating Gympass facility during the rest of the day. We recommend reaching out directly to the studio for clarification on re-arranging any canceled classes.
Asked Mar 13, 2024 10:59 AM

Help me with my Gympass customer service issue

Gympass Overview

What is Gympass and how does it work?

Gympass serves as a wellness platform designed to provide employees with diverse fitness and wellness options. It partners with...

Are there different types of Gympass memberships?

Gympass provides various membership types designed to meet different needs, typically categorized into tiers. Each tier offers...

Can I access Gympass benefits internationally?

Gympass benefits can often be accessed internationally, but availability depends on regional agreements. Services may differ by...

Are there corporate wellness plans available through Gympass?

Gympass does provide corporate wellness plans aimed at improving employee health through numerous resources, like fitness...

Fitness Access

What fitness centers are part of the Gympass network?

Gympass features a wide selection of fitness centers, including well-known gym chains and specialized studios, offering various...

How do I find gyms near me that accept Gympass?

To locate gyms that accept Gympass, users should visit the Gympass website or mobile app and use the location search feature to...

What types of fitness classes are available through Gympass?

Gympass features a wide variety of fitness classes suited for different preferences and skill levels. This includes traditional...

How often can I use the Gympass benefits in a month?

The number of times a user can access Gympass benefits in a month varies by membership plan. Many plans allow frequent use, but...

Membership Management

How can I sign up for a Gympass membership?

To enroll in a Gympass membership, one should visit the official website where various plans are outlined. After selecting a...

How do I cancel my Gympass subscription?

To cancel a Gympass subscription, users should log into the app or website and go to the account settings to find the...

What is Gympass's policy on refunds?

Gympass has a refund policy that varies by membership type, focusing on user experience. Users must cancel subscriptions before...

Can I share my Gympass membership with others?

Gympass memberships are intended for individual use only and cannot be shared as each account is linked to a single user. This...

Mobile and Tracking

Is there a mobile app for Gympass?

Gympass has a mobile app that enables users to access fitness and wellness services easily. This app lets individuals book...

How do I track my workouts with Gympass?

Gympass provides various methods for tracking workouts, primarily through its app where users can log activities and monitor...

Does Gympass offer nutritional support or resources?

Gympass mainly concentrates on fitness services and wellness resources but may have partners that provide nutritional support...
We look to the Gympass issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gympass issues reported to GetHuman

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