What if I receive a damaged or defective product?

If you receive a damaged or defective product from Gothamcityonline.com, we apologize for the inconvenience caused and are committed to resolving the issue promptly. To ensure your satisfaction, please follow these steps: 1. Contact our customer support team within 48 hours of receiving the item via phone or email, providing your order details and a description of the damage or defect. 2. Our dedicated team will guide you through the return process and provide you with a prepaid shipping label to send the faulty product back to us. 3. Once we receive the returned item, our quality assurance team will inspect it to confirm the damage or defect. 4. If deemed eligible, we will offer you a replacement product or a full refund, based on your preference. At Gothamcityonline.com, customer satisfaction is our top priority, and we strive to take care of any issues promptly and efficiently to ensure a positive shopping experience.