What if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Gothamcityonline.com, the first step is to carefully inspect the item and document any visible issues. It is advisable to take photographs of the damage as this may be helpful for any potential return or exchange process. Gotham City Online strives to provide high-quality products and values customer satisfaction, so they typically have procedures in place for addressing such situations. Customers are encouraged to check the current policies regarding returns and exchanges on the website. These policies usually outline the timeframe within which customers can report issues and the steps they need to follow to initiate a return or request a replacement. Generally, it involves submitting the relevant information through the designated channels provided on the site. It is essential for customers to keep their original packaging, as this may be required for returning the item. Additionally, reviewing the frequently asked questions section on the website can provide further insights into the specific procedures for handling damaged or defective products. Overall, Gothamcityonline.com aims to assist customers in rectifying any issues promptly and efficiently.