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GoCardless Ltd Customer FAQ

Top Answers & How-to Guides

What is GoCardless Ltd's Phone Number?

The question we are asked most often is about how to talk to GoCardless Ltd customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up my GoCardless account?

To set up a GoCardless account, one should visit the GoCardless site to register. This involves clicking "Sign Up," entering an...

Is it possible to automate my recurring payments with GoCardless?

Yes, GoCardless allows for the automation of recurring payments, making it ideal for handling subscriptions and billing. Users...
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Recent GoCardless Ltd Customer Questions

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Services Offered

What services does GoCardless provide?

GoCardless specializes in facilitating direct debit payments, making it easy for businesses to collect recurring payments. They...
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Can I accept international payments with GoCardless?

GoCardless enables international payments through Direct Debit, depending on country and currency. They support multiple...
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What types of payments can GoCardless process?

GoCardless mainly focuses on processing direct debit payments, ideal for businesses collecting recurring transactions, such as...
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Can I manage multiple currencies with GoCardless?

GoCardless enables businesses to manage multiple currencies for collecting payments, making it valuable for international...
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Account Setup and Management

How do I set up my GoCardless account?

To set up a GoCardless account, one should visit the GoCardless site to register. This involves clicking "Sign Up," entering an...
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Is it possible to automate my recurring payments with GoCardless?

Yes, GoCardless allows for the automation of recurring payments, making it ideal for handling subscriptions and billing. Users...
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How do I cancel my GoCardless subscription?

To cancel a GoCardless subscription, log into your account, access the subscriptions section, and choose the one you want to...
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Fees and Payments

Are there any fees associated with using GoCardless?

GoCardless does charge fees based on transaction volume, country, currency, and chosen plans, including a percentage and fixed...
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How does GoCardless handle refunds?

GoCardless manages refunds through a streamlined process that allows merchants to initiate refunds via their dashboard,...
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What is the GoCardless payment schedule?

The GoCardless payment schedule enables merchants to select various intervals for collecting payments from customers, such as...
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Security and Support

What security measures does GoCardless have in place?

GoCardless prioritizes security with stringent compliance to standards like PCI DSS, strong encryption for sensitive data, and...
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What should I do if I encounter a payment issue?

When facing a payment issue with GoCardless, first identify whether it is due to insufficient funds, wrong details, or a...
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Integrations and Customizations

How do I integrate GoCardless with my existing software?

Integrating GoCardless with existing software can be seamless by using APIs, webhooks, or pre-built integrations with popular...
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Can I customize my payment pages with GoCardless?

GoCardless permits users to personalize payment pages, enhancing customer experience through branding elements like logos and...
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What reporting features does GoCardless offer?

GoCardless offers a variety of reporting features that assist businesses in managing payments and analyzing financial...
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We look to the GoCardless Ltd issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
GoCardless Ltd issues reported to GetHuman

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