What is GigMasters' refund policy?

GigMasters' refund policy aims to ensure customer satisfaction while balancing the needs of both clients and performers. If a customer finds themselves unsatisfied with a service provided through GigMasters, they should first try to resolve the issue directly with the performer. If a resolution cannot be reached, customers are encouraged to contact GigMasters' Customer Support team within 72 hours of the event to request a refund. Refunds are assessed on a case-by-case basis, considering factors such as the nature of the issue and the terms agreed upon between the customer and the performer. GigMasters' goal is to provide fair and reasonable solutions, addressing customer concerns promptly and professionally.