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Gearbox Customer FAQ

Top Answers & How-to Guides

How do I Contact Gearbox Customer Service?

The question we are asked most often is about how to talk to Gearbox customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Gearbox Customer Questions

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Game Support

How can I report a bug in your games?

To report a bug in Gearbox games, players can utilize the official website's support section or use in-game feedback systems....
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Do you offer support for your games?

Gearbox is committed to player support, providing resources like troubleshooting guides and FAQs on their official website....
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What are your policies regarding online gaming behavior?

Gearbox enforces policies to enhance online gaming by promoting respectful interactions and discouraging negative behavior like...
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Game Development

Are there any special editions of your games available?

Gearbox often provides special and collector's editions of their games to enrich fan experiences. These editions may feature...
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What games has Gearbox developed?

Gearbox has developed a range of games across genres, most notably the Borderlands series, which combines first-person shooter...
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Are there any upcoming game releases?

Gearbox has a history of exciting game releases, but for current information on upcoming titles, it's best to check their...
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Community Engagement

Do you have a community forum for players?

Gearbox offers a community forum where players can interact, share tips, and discuss their gaming experiences. This forum...
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Do you offer tournaments or competitive gaming events?

Gearbox Studios does not regularly host tournaments or competitive events, but it does support esports through partnerships...
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Is there a rewards program for players?

Gearbox has various initiatives to reward players, which may include loyalty systems or exclusive items tied to specific games...
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Purchasing Games

How can I purchase Gearbox titles?

To acquire Gearbox titles, one can explore various digital platforms such as Steam, PlayStation Store, and others, as well as...
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How do I redeem DLC or expansion packs?

To redeem DLC or expansion packs for Gearbox games, first obtain a code from a digital store or physical copy. On consoles like...
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Can I find merchandise for my favorite Gearbox games?

Merchandise for Gearbox games, including apparel and collectibles from franchises like Borderlands and Brothers in Arms, can be...
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Updates and News

What platforms are your games available on?

Gearbox develops games for several platforms, including major consoles like PlayStation and Xbox, along with personal computers...
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How can I stay informed about Gearbox updates?

To keep up with Gearbox updates, frequently check their official website for news and announcements. Joining their social media...
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Are you involved in any charitable efforts in the gaming community?

Gearbox is dedicated to charitable efforts in the gaming community, actively supporting causes like Extra Life, the American...
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We look to the Gearbox issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gearbox issues reported to GetHuman

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